Terms of Service

1. Introduction

Welcome to AIxClinic. By accessing or using our telemedicine platform, you agree to be bound by these Terms of Service. Please read these terms carefully before using our services.

2. Definitions

  • "Platform" refers to AIxClinic's telemedicine services
  • "User" refers to patients using our platform
  • "Healthcare Provider" refers to doctors and medical professionals
  • "Services" refers to all services provided through our platform

3. Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Have the legal capacity to enter into agreements
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials

4. Medical Services

Our platform facilitates:

  • Video consultations with licensed healthcare providers
  • Digital prescription services
  • Medical record management
  • Emergency medical assistance

Note: Our services are not intended to replace emergency medical care. For medical emergencies, please visit the nearest hospital.

5. User Responsibilities

Users agree to:

  • Provide accurate medical information
  • Use the platform for legitimate medical purposes
  • Maintain confidentiality of medical interactions
  • Pay for services as per agreed terms
  • Not misuse or attempt to abuse the platform

6. Healthcare Provider Terms

Healthcare providers must:

  • Maintain valid medical licenses
  • Provide services according to medical standards
  • Maintain professional liability insurance
  • Comply with all applicable healthcare laws
  • Maintain patient confidentiality

7. Payment Terms

  • All fees are payable in advance of consultations
  • Fees are non-refundable unless specified
  • We use secure payment processing systems
  • Prices may be subject to change with notice

8. Privacy & Data Protection

We are committed to protecting your privacy:

  • All medical data is encrypted and secure
  • We comply with HIPAA regulations
  • Data usage is outlined in our Privacy Policy
  • Users maintain rights over their personal data

9. Limitation of Liability

AIxClinic is not liable for:

  • Medical outcomes or advice provided by healthcare providers
  • Technical issues beyond our reasonable control
  • Accuracy of information provided by users
  • Third-party services or links

10. Termination

We reserve the right to terminate or suspend accounts that:

  • Violate these terms
  • Engage in fraudulent activity
  • Misuse the platform
  • Breach applicable laws

11. Changes to Terms

We may update these terms periodically. Continued use of the platform after changes constitutes acceptance of new terms.

12. Contact Us

For questions about these terms, please contact us at:

Email: hello@AIxClinic.com

Phone: 91 22 31043900

Address: 628, 2nd Floor, Sector 9A, Gurugram, Haryana, India - 122001

Last Updated: February 17, 2025