Privacy Policy

Introduction

AIxClinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform.

Information We Collect

Personal Information

  • Name and contact information
  • Date of birth and gender
  • Medical history and health information
  • Insurance information
  • Payment details

Technical Information

  • Device and browser information
  • IP address and location data
  • Usage data and analytics
  • Cookies and similar technologies

How We Use Your Information

  • Provide telemedicine services
  • Process payments and insurance claims
  • Improve our services and user experience
  • Communicate with you about appointments and services
  • Comply with legal and regulatory requirements
  • Conduct research and analytics (with anonymized data)

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • End-to-end encryption for all medical data
  • Secure storage and transmission protocols
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Withdraw consent for data processing
  • Request data deletion (where applicable)
  • Receive a copy of your data
  • File a complaint with regulatory authorities

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@aixclinic.com

Phone: 91 22 31043900

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

Last Updated: February 17, 2025